Shipping & Delivery

We currently deliver across all seven Emirates of the UAE.

International shipping is not currently available.

We aim to deliver standard orders within 48 hours of payment confirmation.

Orders placed after the courier cut-off time, on UAE public holidays, or during non-operational periods may be processed on the next available business day.

Delivery times are estimates and may be affected by courier operations, public holidays, weather, access restrictions, remote locations, or circumstances outside our reasonable control.

Standard UAE delivery is AED 18.

Orders of AED 299 or more qualify for free standard delivery.

Remote or restricted areas may have an additional delivery charge or longer delivery time. If an additional charge applies, we will contact you before dispatch and will not apply the charge without your agreement.

Once payment has been successfully confirmed, your order will be prepared for dispatch and an order confirmation will be sent to the email address provided at checkout.

Please ensure your delivery address, Emirate and mobile number are correct before placing your order.

If you notice an error, contact us as soon as possible at info@nordtala.com. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Please ensure our delivery partner can contact you using the mobile number provided at checkout.

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses delivery, or incorrect information was provided, additional delivery or redelivery charges may apply.

Some UAE locations have limited delivery schedules and may take longer than the standard 48-hour timeframe.

If your order is affected, we will contact you as soon as reasonably possible.

Once dispatched, you may receive delivery or tracking updates by email, SMS, WhatsApp or directly from our delivery partner.

For help with an order, contact info@nordtala.com.

If your order has not arrived within the expected delivery period, please contact us so we can investigate with our delivery partner.

If your parcel arrives visibly damaged, please photograph the packaging, shipping label and product and contact us as soon as possible. Please keep the product and packaging until the issue has been reviewed.

For questions about your order or delivery, contact:

Nord Tala FZC

United Arab Emirates

Email: info@nordtala.com