Privacy Policy

Nord Tala FZC ("Nord Tala", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you when you visit nordtala.com, contact us, subscribe to our communications, or purchase DAFAA products.

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Mobile number
• Billing and delivery address
• Emirate and delivery location
• Order and purchase information
• Communications you send to us
• Newsletter and marketing preferences

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and information collected through cookies or similar technologies.

Online payments are securely processed through Stripe.

When you make a payment, your payment information is processed by Stripe in accordance with its own privacy and security practices.

Nord Tala does not need to store your full credit or debit card details on our website in order to process your payment.

We may use your personal information to:

• Process and manage your orders
• Arrange delivery of your purchases
• Send order confirmations and delivery updates
• Process payments and refunds
• Respond to questions and provide customer support
• Manage returns, refunds, or delivery issues
• Prevent fraud and protect the security of our website
• Maintain appropriate business and transaction records
• Improve our website, products, and customer experience
• Comply with applicable legal, regulatory, tax, and accounting requirements
• Send marketing communications where you have provided consent or where otherwise permitted by applicable law

We currently use Jeebly as a delivery partner for UAE orders.

To complete your delivery, we may share information reasonably necessary for fulfilment, such as your name, mobile number, delivery address, location details, and relevant order information with Jeebly or another delivery provider appointed by Nord Tala when necessary.

Delivery providers should only receive the information reasonably required to complete and manage your delivery.

We may use third-party email service providers, including Resend, to send transactional communications such as order confirmations and other service-related emails.

If you choose to subscribe to marketing communications, we may also use your email address to send you news, product updates, offers, and other Nord Tala communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order you have placed.

We do not sell or rent your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services, including:

• Payment processors
• Delivery and courier providers
• Website and hosting providers
• Email communication providers
• Technology and security service providers
• Professional advisers where necessary
• Government authorities or regulators where required by applicable law

We only share information reasonably necessary for the relevant service or legal requirement.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, improve performance, and support analytics or other website functionality.

Some cookies may be necessary for essential website functions, while others may be optional.

Where required, you will be given the opportunity to manage your cookie preferences.

Please see our Cookie Policy or cookie settings for further information where available.

We will only send promotional or marketing communications where we have an appropriate basis to do so.

Where marketing is based on your consent, you may withdraw that consent at any time.

You can unsubscribe by clicking the unsubscribe link in a marketing email or contacting us at info@nordtala.com.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, and meeting applicable legal, accounting, or regulatory requirements.

When personal information is no longer reasonably required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable UAE law, you may have rights relating to your personal information, including the ability to request:

• Access to certain personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of personal information in certain circumstances
• Restriction or objection to certain processing
• Withdrawal of consent where processing is based on your consent

Certain information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, please contact us at info@nordtala.com.

We may need to verify your identity before processing certain requests.

Our website and services rely on third-party providers, including payment, delivery, website infrastructure, and email service providers.

These providers may process personal information in accordance with their own privacy policies and applicable data protection requirements.

Nord Tala is not responsible for the privacy practices of third-party websites that you independently visit.

Some of the technology and service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable data protection requirements.

Our website and products are not specifically directed at children, and we do not knowingly collect personal information directly from children where parental or guardian consent would be required under applicable law.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version will be published on this page with the updated date shown above.

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Nord Tala FZC

United Arab Emirates

Email: info@nordtala.com