Returns & Refunds

We want you to be happy with your DAFAA purchase. If something isn't right, we're here to help.

You may request a change-of-mind return within 5 days of receiving your order.

To be eligible, the product must be:

• Unused and unheated
• In its original condition
• Returned with its original packaging
• Complete with any accessories or items supplied with the product

Products showing signs of use, heating, cooling, washing, staining, damage, alteration or improper handling may not be eligible for a change-of-mind return.

We recommend inspecting your DAFAA product carefully before heating, cooling, washing or using it.

This does not affect your rights in relation to faulty, damaged or incorrectly supplied products or any rights provided by applicable UAE law.

To request a change-of-mind return, email info@nordtala.com within 5 days of receiving your order.

Please include:

• Your name
• Order number
• Product you wish to return
• Reason for the return

We will review your request and provide return instructions. Please do not send a product back before receiving these instructions.

For change-of-mind returns, the customer is responsible for the return delivery cost.

If a product is confirmed to be faulty, damaged on arrival or incorrectly supplied by Nord Tala, we will cover reasonable return or replacement delivery costs where applicable.

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, the applicable refund will be returned to the original payment method used for the purchase.

Please allow approximately 7–10 business days after the refund has been processed for it to appear in your account. The exact timing depends on your bank or payment provider.

Refunds cannot normally be redirected to another card, bank account or person.

For change-of-mind returns, the original delivery charge is generally not refundable once delivery has been completed, except where required by applicable law.

If the original order qualified for free delivery, there is no original delivery charge to refund.

This does not affect your rights where a product is faulty, damaged or incorrectly supplied.

Products purchased as part of a bundle or promotional set are refunded according to the price paid as part of that offer.

For the DAFAA Complete Set purchased for AED 359, the individual refund values are:

• DAFAA Neck and Body Pillow — AED 239
• DAFAA Eye Pillow — AED 120

For a partial return, the maximum refund for each product is its bundle refund value, provided it meets the return eligibility requirements. The standalone retail price does not apply to products originally purchased as part of the discounted set.

If the complete set is returned and both products meet the return eligibility requirements, the eligible product refund is AED 359, subject to this Returns & Refunds Policy.

If your DAFAA product arrives damaged, appears faulty, or you receive the wrong product, please contact us as soon as possible at info@nordtala.com.

Where possible, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label if the parcel was damaged during delivery

Please keep the product and packaging until we have reviewed the issue.

If the product is confirmed to be faulty, damaged on arrival or incorrectly supplied, we will provide an appropriate replacement, refund or other remedy in accordance with applicable UAE consumer protection requirements.

Where applicable, this will be provided at no additional delivery cost to you.

Because DAFAA products are intended for close personal use and contain natural filling materials, we cannot accept change-of-mind returns for products that have been used, heated, cooled, washed, stained, damaged or altered.

Please inspect your DAFAA product carefully before heating, cooling, washing or using it.

This restriction does not affect your rights in relation to faulty or defective products.

To request a change-of-mind exchange, contact us within 5 days of receiving your order.

The product must meet the same eligibility requirements as a return. Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.

For change-of-mind exchanges, applicable return and new delivery charges are the customer's responsibility and will be explained before the exchange is confirmed.

This does not affect your rights in relation to faulty, damaged or incorrectly supplied products.

If you wish to cancel an order, contact us as soon as possible at info@nordtala.com.

If the order has not been dispatched, we will make reasonable efforts to cancel it and process the applicable refund.

Once an order has been handed to our delivery partner, cancellation may no longer be possible and the order may need to be handled as a return. Applicable delivery or return charges may apply.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any rights or remedies available under applicable UAE consumer protection law.

Where applicable law provides rights or remedies that differ from this policy, those statutory rights will apply.

For returns, refunds, exchanges, or questions about your order, please contact:

Nord Tala FZC

United Arab Emirates

Email: info@nordtala.com